If you receive damaged or defective goods, or an item is missing from your parcel you must inform us via email or the contact form within 48 hours. Please do not dispose of any goods before reporting the issue to our Customer Service, as we may require batch numbers, photographic evidence of any damage or request that the item is returned to us.
Of course we will get a refund or replacement of any damaged or missed item without any costs for you.
Returns of unwanted goods
We’ll accept returns of unwanted goods. The goods must be returned to us at your expense within 14 days of the date of delivery.
Please include a copy of the invoice. We will refund you the full cost of the goods excluding delivery costs. If you return the whole order we will refund the complete payment.
Goods must be returned unused and sealed in the original packaging.
We advise you to send any return goods via tracked/signed delivery and use suitable packaging. We will not accept responsibility for lost or damaged goods.