Current delivery times due the Corona Pandemic

Due the Corona Pandemic there are many delays in delivery, because of massive reduced transport flights and delayed processing by customs. German Post use a combined air- & sea freight for deliveries to Australia, New Zealand, USA & Canada, because of this there are longer delivery times than usual.

Europe:  4-15 Days   |   Australia & New Zealand: 5-6 Weeks   |   USA & Canada: around 30 Days

Same Day Dispatch when ordered and paid before 11:00am (GMT) Monday – Friday (excluding public holidays).
Our shipping costs are flat-rates, no matter how much you order or to which country it will be sent.

Free shipping at orders over 65€

Other currencies, free shipping at orders over:
Swiss franc: CHF 74,15
Australian Dollar: AU$ 105,85
Norwegian krone: kr 674,57

European Union - Economy Shipping

Services

  • Cheap but a little bit slow
  • No tracking

Delivery timescales

  • 5-10 Working Days

Shipping costs

Euro: 3,80 
Swiss franc: CHF 4,34
Australia Dollar AU$ 6,19
Norwegian krone: kr 39,44

(Based on actual exchange rates, base currency is Euro)

European Union - Priority Shipping

Services

  • Faster than Economy Shipping
  • Tracking included

Delivery timescales

  • 3-7 Working Days

Shipping costs

Euro: 9,50 
Swiss franc: CHF 10,84
Australia Dollar AU$ 15,47
Norwegian krone: kr 98,59

(Based on actual exchange rates, base currency is Euro)

Switzerland, Norway, Australia, USA, New Zealand, Iceland

Services

  • Cheap but a little bit slow
  • No tracking

Delivery timescales

  • Switzerland:
    5-10 Working Days
  • Norway, USA, Canada:
    7-14 Working Days
  • Rest of the World:
    21-28 Working Days

Shipping costs

Euro: 4,95 
Swiss franc: CHF 5,65
Australia Dollar AU$ 8,06
Norwegian krone: kr 51,37

(Based on actual exchange rates, base currency is Euro)

FAQ

If you have chosen priority shipping, you will find the tracking number in your account under “Orders”.
We will also include the tracking number in the shipping confirmation email.

You can track your order at German Post. Please use the following link:
https://www.deutschepost.de/sendung/simpleQuery.html?locale=en_GB

Shipments to countries outside the European Union may incur additional costs.
Depending on the country, customs duties, import taxes or handling charges (for customs clearance) may apply.
If you are unsure, please contact your local customs authority for further information.

If your order has not arrived within 14 working days following despatch (European orders) and 25 working days (non-European orders) please contact us.

In this case we will send a replacement delivery or refund the purchase price.

Please ensure that your delivery address details are correct, as we will not replace or re-send any order at our expense if incorrect details have been supplied by you.